Refunds are given only for defects in manufacture. We reserve the right to either repair (at our cost) or issue a refund to your credit/debit card. Contact us by email to get an authorization code. Do not return the item without an authorization code enclosed in the package or we will not reimburse you for your postage.
Custom order fees are non-refundable. Any fees that are due at the time of delivery must be paid within 10 days of notification of the project completion. After 10 days, the item will be considered abandoned and DichroicRick will have the right to dispose of the custom order as it deems best.